Frequently Asked Questions
Q: What are the hardware requirements for
A: Any recent computer system should be able to run WaterFlex.
For optimal performance we would recommend an Intel or AMD
multicore processor with 2 gigabytes or more of RAM.
A minimum of 4 gigabytes of available hard disk space is
required for WaterFlex
- A backup system of some kind. (Ex: External Harddrive,
FlashDrive, Tape Backup)
- One HP Compatible Laser printer and one wide carriage dot
matrix printer with IBM Proprinter emulation, bottom feed with
top pull tractor. (an Okidata 321 is a wide carriage example) If
you are using MailFlex you may not need the wide carriage
Q: On what platforms will WaterFlex
A: WaterFlex has been tested on the following platforms
- Windows XP, Vista, Windows 7, Windows 8
- Windows Server
- 2003 Pervasive Sequel Server is available for larger
Q: What hardware do you recommend?
A: We don't. We have customers who are running on all kinds of
hardware very successfully. If you are purchasing new hardware we
recommend you purchase, not "the latest and greatest", but
good value. You will pay a big premium for "the latest and greatest" and
six months later it will be the value priced machine. Just be sure
you get your hardware from a company who will stand behind it, in
case you do have a problem.
Q: Why buy "industry specific" software
when "off the shelf" accounting packages are easy to use and much
A: Our "Industry specific" software "WaterFlex" is the
product of many years of specialized programming targeted at the
unique needs of the water business. Among its powerful features are
flexible billing formats and multiple recurring billing options,
industry specific customer data fields, equipment tracking, a
powerful service module, a specialized delivery module, collection
tools, reminder systems, a fully integrated customer call log and
much more. All these useful tools have been built into one user
friendly database, putting all that data at your finger tips. The
result: improved customer service, reduced labor costs, increased
revenue opportunities and reporting capabilities which enable more
complete analysis of your business. In short WaterFlex delivers a
big return on your investment , making it a great value.
Q: Why not have someone write a
customized program specifically for my business? I know someone who
can do it for less money and then I will have just what I need for
A: The simple answer is that with Nevada Computer you will get
better software and better support. We have watched many companies
develop their own custom business software with varying degrees of
success. Here are some things we have noted. Custom systems always
cost a lot more money and time than budgeted. They inevitably will
have fewer features than "industry specific" software, but those
problems are not critical. The real problems with "custom software"
concern support and product improvements. The older a custom system
gets, the harder it becomes to get good timely support, and getting
access to your programmer will be difficult and expensive at best.
It sometimes takes a while, but we have found that companies who
have developed custom programs, sooner or later end up converting to
"Industry Specific " software. The economies of scale are with us.
As a Nevada Computer Customer you will get to share the cost of
programming, training, support and updates with hundreds of other
water companies, everyone benefits.
Q: How much does WaterFlex cost?
A: Your cost will be determined by the following variables: If you
buy optional software modules, how many users you have at your
office and how many offices you have. With those variables in mind,
the base cost for a single user single office system starts at
$5,500 and is well worth the price. Training and support costs are
not included. Nevada Computer offers both payment plans and rental
options. System rental starts at $185 per month.
Q: Do you offer support? How much does
A: We are very proud of the quality of support we provide to our
customers. We are convinced it is the best available in the
industry. Nevada Computer has a full time staff of experienced
support personnel, on duty Monday through Friday from 7:00am to
6:00pm central time.
You will like the fact that our phones are answered by real
people. You don't have to leave a voice mail and wait until you get
called back. Support is required with WaterFlex and is
priced on a per user basis starting at $90 per month. This fee
includes unlimited toll free software support and software updates
for WaterFlex. Support and updates are included in the WaterFlex
Q: How long does it take to get going?
A: It has been done in two weeks and it has taken as long as two
years, but the average time is 2 to 4 months. Nevada Computer offers
an unsurpassed training program to help make the transition as quick
and painless as possible. The following services are provided to
help facilitate the transition to WaterFlex:
Upon completion of your on-site training our professional support
staff will be available to assist you with any problems or questions
that may arise. Call 1-800-767-6222 weekdays from 7:00am to 6:00pm
Central time to speak with our support staff.
- A specific process designed by Nevada Computer, where your
customer master file data is entered into WaterFlex prior to the
start of training. There are two options: Hand entry of your
customer data after specialized pre-load training or "fee based"
electronic conversion of your customer data.
- Prior to on-site training and start-up our training staff
will work directly with you to insure that the system is set up
to optimize your specific methods of operation.
- Three days of on-site training at your office to give you a
solid foundation in how to operate WaterFlex.
- Extensive on screen help and a reference manual are provided
to answer questions that may arise in the daily operation of
Q: Can you convert my current data?
A: Data conversion is at best an inexact science. There are issues
which make the process less than perfect, among these are
differences in: the programming language, data format, field length,
etc… The best way to find out if an electronic conversation is a
viable option for your company's move to WaterFlex is to send us a
tape of your current data. Even with these problems, most of the
time we can do it. The cost for an electronic conversion is based on
how many hours it takes to do the work. Sometimes it is easiest and
best to enter data by hand, in any case, be assured we will work
hard to find the best option for your situation.